Balanced Scorecard Example

A recent news release from Scotiabank in Canada included their Balanced Scorecard for all to see. On the one hand, its exciting to see an organization who believes strongly enough in scorecarding to share it with the outside world. On the other, one wonders how much strategy is actually present in this scorecard if they are willing to share it…

Your organization’s unique strategy to achieve long-term competitive advantage must be at the core of whatever scorecard or dashboard you implement. Whether you are confident enough in your ability to execute that strategy better than anyone else dictates whether or not you share it outside.

Financial

- Return on equity of 20-23%
- Diluted earnings per share growth of 7-12%
- Long-term shareholder value through increases in dividends and stock
price appreciation

Operational

- Productivity ratio of less than 58%
- Sound ratings
- Strong practices in corporate governance and compliance processes
- Sound capital ratios

Customer

- High levels of customer satisfaction and loyalty
- Deeper relationships with existing customers
- New customer acquisition

People

- High levels of employee satisfaction and engagement
- Enhance diversity of workforce
- Commitment to corporate social responsibility and strong community
involvement

Information Dashboard Success

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